Gas supply


City Gasworks Zagreb – Supply d.o.o. is the leader in supplying end users  connected to the gas distribution systems with natural gas in the Republic of Croatia. The core operation of this company 100% owned by Zagreb Holding is public service of supply with the natural gas, guaranteed supply, sale of pressurized gas used as motor vehicle fuel (CNG) and supplying other customers with natural gas.
 City Gasworks Zagreb – Supply d.o.o. cares for continuous reduction of business expenses, optimization of business operations, increase in number of customers for the natural gas on existing and other distribution areas in the Republic of Croatia and increase in revenue and profit of the Company.
Special attention is given to the improvement in business relations with natural gas customers, stimulating natural gas consumption, education of customers in efficient use of natural gas and computerization of business processes.
 
The Company City Gasworks Zagreb –  Supply d.o.o. has been established on April 24th, 2008 by the company City Gasworks d.o.o., based on the Gas Market Act (NN 40/07) and Directive 2003/55/EC, stipulating the obligation for separating gas supply business activity from gas distribution as a basic precondition for market liberalization for natural gas on the territory of the Republic of Croatia and alignment with the acquis communautaire. Following the guidelines of the Gas Market Act, the Contract on the transfer of shares of November 24th, 2008, the owner of City Gasworks Zagreb –  Supply d.o.o. becomes Zagreb Holding d.o.o. On May 8th, 2009 a permission for Performing energy activity of gas supply has been obtained from HERA (Croatian Energy Regulatory Agency).

At the beginning of July 2012 the free online service MOJ RAČUN (My Account) has been introduced on the web portal www.gpz-opskrba.hr, intended for all natural gas customers. With the opening of this channel of communication with our customers, it is possible to establish a user profile showing information on the gas consumption, reviewing readouts and estimated consumption from the gas meter, display of actual owing and payments, option for calculating real  and estimated gas consumption during the prepayment periods using the prepayment installments calculator, and selection of a way for receiving bills and prepayment installments by email.
On November 6th, 2013 City Gasworks Zagreb – Supply d.o.o. successfully implemented quality management system according to the ISO 9001:2008 standard in trading natural gas and sale of the compressed natural gas.
 
The main projects of this company are permanent development of the natural gas supply activity by expanding to new gas distribution areas and increasing the number of natural gas customers, and development of sale of pressurized gas used as motor vehicle fuel (CNG), as well as new ICTs that ensure faster, more accurate and safer communication with gas customers, aiming at improvements of contracting process, timely calculation and collection of payment for natural gas, to the mutual satisfaction of customers and the supplier.

GAS METER READING SUBMISSION
 
A.
 
In the area of the City of Zagreb, Velika Gorica, Zaprešić and the municipalities Brdovec, Pušća, Marija Gorica and Dubravica, gas meters are read by: 
 
DISTRIBUTION SYSTEM OPERATOR Zagreb City Gasworks in line with the Network Rules for the Gas Distribution System (Official Gazette 155/14).
 
When and how to submit your gas meter reading?
 
Considering that the Distribution System Operator changed its gas meter reading model (four readings a year), we would like to inform all our customers that the City Gasworks Zagreb - Supply, acting as a natural gas supplier of retail customers in the category Public Service Obligation Gas Supply and Last Resort Supply, will keep its existing model of quarterly calculations and advance payment instalments (four calculations and eight advance payment instalments per year). Submit your gas meter readings from the 25th of the previous month to the 5th in the month when the calculation is produced for the previous calculation period according to the following schedule:
 
 
District code*    Start date           End date
01                           25.03.2016          05.04.2016
02                           25.03.2016          05.04.2016
03                           25.03.2016          05.04.2016
04                           25.04.2016          05.05.2016
05                           25.05.2016          05.06.2016
06                           25.04.2016          05.05.2016
07                           25.05.2016          05.06.2016
08                           25.05.2016          05.06.2016
09                           25.05.2016          05.06.2016
10                           25.04.2016          05.05.2016
11                           25.04.2016          05.05.2016
12                           25.05.2016          05.06.2016
Submission of gas meter reading in progress!
 
 
*The district code is written in the upper left hand corner of your gas bill.
 
** The gas meter submission schedule for customers is updated every month for the upcoming calculation period.
 
Customers from the CORPORATE category (tariff models TM1-TM4 whose meters are read twice a year and tariff models TM5-TM8 whose meters are read monthly) are required to submit their meter readings from the 1st to the 4th of the month.
 
Submit your gas meter reading at:
Automated answering service - Customer Information Centre of the Zagreb City Gasworks - Supply - Phone: 01/6184-601
Website www.gpz-opskrba.hr
Please note: Gas meter submissions outside of the specified submission periods will not be accepted. Thank you for your understanding.
 
 
B.
 
In the area of the City of Bjelovar and the municipalities Rovišće, Štefanje, Berek, Ivanska, Kapela, Nova Rača, Severin, Veliki Grđevac and Velika Pisarnica, gas meters are read monthly and gas meter submissions by natural gas customers are accepted by:
DISTRIBUTION SYSTEM OPERATOR Elektrometal - Gas Distribution Bjelovar
Gas meters for RETAIL customers in the category Public Service Obligation Gas Supply and Last Resort Supply are read monthly, except in July and August, when gas consumption is much lower than in other months.  In this period Zagreb City Gasworks - Supply estimates the gas consumption and bills the customers based on their estimated consumption from the same period last year. Bills include the fixed distribution system operator fee for the month.
 
Customers can use the reading submission channels specified below to submit their gas meter readings for these months  from the 25th of the month to which the calculation applies to the 5th in the month when the calculation is produced. If a customer submits the gas meter reading in this period and if the reading corresponds to the actual gas consumption, the reading will be taken into consideration in billing. If the gas meter reading is submitted outside of the above time period, the reading will not be accepted, and the customer will be billed based on the estimated gas consumption. Thank you for your understanding.
RETAIL customers in the category Public Service Obligation Gas Supply and Last Resort Supply can submit their meter readings for July and August through one of the following channels:
1. Automated answering service - Customer Information Centre of the Zagreb City Gasworks - Supply - Phone: 01/6184-601
2. Website www.gpz-opskrba.hr
3. Elektrometal Bjelovar Customer Support on the phone numbers 043/611-256 and 043/242-360 and on the company’s website.
 
Please note: Gas meter submissions outside of the specified submission periods will not be accepted. Thank you for your understanding.
 
 
NATURAL GAS BILL COMPLAINTS
 
You may file complaints against natural gas bills through one of the following channels:
In person at the Zagreb City Gasworks - Supply Customer Centre, Radnička cesta 1, complaint windows,
By filing a complaint against a bill or an advance payment instalment at the Zagreb Holding Customer Centre, Ulica Grada Vukovara 41,
By faxing your complaint to 01/6429-470 or emailing it to opskrba@gpz-opskrba.hr,
By calling the Zagreb City Gasworks Supply Customer Information Centre at 01/6184-601
Or by using the web form below.
 
 
STANDARD SUPPLY AGREEMENTS AND FORMS
 
Download standard natural gas supply agreements for all customer categories and all other forms from the website of the Zagreb City Gasworks - Supply
 
SUBMIT PERSONAL IDENTIFICATION NUMBER INFORMATION
 
Submit Personal Identification Number information required to enter into an Gas Supply Agreement as an existing or new natural gas buyer in one of the following ways in line with the Personal Identification Number Act (Official Gazette 60/08) and Article 28 of the General Natural Gas Supply Terms and Conditions (Official Gazette No. 43/09):
 
By filling in the form you can download HERE (doc) and submitting it to the Zagreb City Gasworks - Supply Customer Centre, Radnička cesta 1, Zagreb, or emailing it to oib@gpz-opskrba.hr
By calling  01/6184-601  (Customer Information Centre)
 
CONTACTS
 
ADDRESS:
City Gasworks Zagreb - Supply (gas supplier)
Radnička cesta 1, 10000 Zagreb
 
PHONE:
Customer Information Centre: +385 1 6184-601
Sign up for gas supply service - Corporate customers:   +385 1 6437-487
Sign up for gas supply service - Retail customers:            +385 1 6437-446
Management Board Office:       +385 1 6437-320
 
EMAIL:
Zagreb City Gasworks - Supply official email address: opskrba@gpz-opskrba.hr
Submission of customer complaints: prigovori@gpz-opskrba.hr
Submission of agreements and amendments to agreements for retail customers: javnausluga@gpz-opskrba.hr
House Councils (Boiler Rooms): kucni.savjeti@gpz-opskrba.hr
Corporate customers (VLP turbines and institutions): poduzetnistvo@gpz-opskrba.hr
Compressed natural gas filling station: punionica@gpz-opskrba.hr
Marketing Department: marketing@gpz-opskrba.hr
Gas Sales for Corporate Customers: web.informacije@gpz-opskrba.hr
Zagreb City Gasworks - Supply website: web.informacije@gpz-opskrba.hr
Personal Identification Number submission: oib@gpz-opskrba.hr

BUSINESS HOURS:
Office business hours: Monday-Friday 7:30 am - 3:30 pm
Business hours for customers: Monday-Friday 7:30 am - 3:00 pm

Business hours of the compressed natural gas filling station for motor vehicles:
               
                Monday-Friday 07:00 am - 8:00 pm
                Saturday 07:00 am - 4:00 pm
                Sunday and holiday not working